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How Large PMCs Enforce Dual-Control on Every Material Financial Decision

Who this is for

You run a professional property management company with a significant portfolio — 50+ buildings, a finance team, and multiple senior managers. You've had issues with payments going out without proper sign-off, GL journals being posted incorrectly by junior staff, or supplier bills approved informally via email or phone without a documented audit trail. Your external auditors have flagged internal control weaknesses.

The problem

Property management at scale involves hundreds of financial transactions per month: invoices, supplier payments, journal entries, credit notes. Without a structured approval system, the organisation relies on people being diligent and processes being followed voluntarily. But under workload pressure, shortcuts happen. A bill gets paid without a second signature. A GL journal is posted to fix a mistake without going through a proper process.

The consequences can be severe: a KRA audit finds transactions with no approval documentation, an owner notices an unauthorised expense on their building's P&L, or an internal audit reveals that a payment was made twice because two people approved the same WhatsApp message. External auditors classify this as a material control weakness — it affects the company's reputation and the owner relationships at the core of the business.

What you can achieve

  • Every material payment has a documented, timestamped approval chain — external audit-ready by default
  • Junior staff cannot post GL journals unilaterally — finance controls are structurally enforced, not voluntary
  • Approval via the platform replaces WhatsApp messages — no ambiguity about what was authorised
  • Directors spend 30 minutes a day on structured approvals instead of ad-hoc interruptions throughout the day
  • Internal audit findings on control weaknesses eliminated — Kokodi's approval trail is the control evidence
  • Building owners can be shown documented approval evidence for any expense on their property

The Kokodi workflow

  1. Step 1

    Define approval tiers by amount

    Setup

    Configure amount thresholds: bills under KES 10,000 need one approver; KES 10,000–100,000 need two; above that require director sign-off.

  2. Step 2

    Assign approvers by role

    Setup

    Map each approval tier to named users by role. Finance Manager approves tier 1 and 2; Director approves tier 3. Approval permissions are enforced at the system level.

  3. Step 3

    Supplier bill submitted by staff

    Action

    An accounts assistant creates the bill in Kokodi. It enters a Pending Approval state — it cannot be paid until the approval chain is satisfied.

  4. Step 4

    Approver receives notification and reviews

    Automated

    The approver is notified by email. They review the bill details, attached invoice document, and expense account. They approve or reject with a mandatory comment.

  5. Step 5

    GL journal approval follows the same workflow

    Approval

    Manual GL journals — adjustments, corrections, opening balances — are also subject to approval. A junior accountant cannot post a journal unilaterally.

  6. Step 6

    Approved transaction locked and immutable

    Automated

    Once approved, the GL posting is locked. Changes require a formal reversal journal, which itself requires approval. Every step is timestamped and attributed.

  7. Step 7

    Approval audit report for external review

    Report

    Generate a full approval history report for any period: every bill, every journal, who approved it, who rejected it, and when. Handed directly to auditors.

Kokodi features used

Bill Approval WorkflowJournal Approval WorkflowRole-Based Access ControlImmutable GL JournalsAudit Trail ReportsSupplier BillsMulti-User Accounts

Ready to set this up for your portfolio?

Talk to the Kokodi team and get a personalised walkthrough of this exact workflow for your buildings.

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